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Store Policy
Customer Care
At Loom&Ledges, we are committed to providing our customers with a safe, reliable and enjoyable shopping experience.
If you have any questions about an order, product, delivery, return or refund, please contact our Customer Care team at supportloomledges@gmail.com. We aim to respond to all enquiries within 24–48 hours, Monday to Friday.
When contacting us about an order, please include your order number so that we can assist you as quickly as possible.
We are committed to treating our customers fairly and in accordance with applicable UK consumer protection laws.
Privacy & Safety
Your privacy is important to us.
We collect and use personal information only where necessary to operate our store, process orders, provide customer support, process payments, arrange delivery, prevent fraud and, where permitted, communicate relevant marketing information.
Depending on how you interact with our website, the information we may collect can include your name, email address, billing and delivery address, telephone number, order information and information necessary to process your payment.
We may share relevant information with trusted service providers such as payment processors, delivery companies, website providers, fraud prevention services and other suppliers who help us operate our business.
We do not sell your personal information.
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.
Where required, you may have rights regarding your personal information, including rights to access, correct, delete or restrict the use of your information, as well as the right to object to certain processing or withdraw consent where consent is the legal basis.
For more information, please see our Privacy Policy and Cookie Policy.
Our privacy information is provided in accordance with applicable UK data protection requirements.
Wholesale Inquiries
We welcome enquiries from retailers, boutiques, online stores and other businesses interested in purchasing our products in larger quantities.
For wholesale enquiries, please contact us at [WHOLESALE EMAIL] with the following information:
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Company name
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Contact name
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Country and delivery address
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Products or product categories of interest
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Estimated quantity
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Any other relevant requirements
Our wholesale team will review your enquiry and provide information regarding availability, pricing, minimum order quantities and delivery options.
Wholesale orders may be subject to separate terms and conditions.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments