Shipping & Returns

Hassle-Free Returns

We want you to love your LOOM & LEDGE purchase.

If you change your mind about an online purchase, you generally have the legal right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

After notifying us of your decision to cancel, you normally have a further 14 days to return the goods.

For eligible returns, we will process your refund in accordance with applicable UK consumer law. Refunds will normally be made using the original payment method.

Your statutory consumer rights are not affected by this policy.

Return Conditions

For change-of-mind returns, items should be returned in their original condition.

Where applicable, items should be:

• Unworn

• Unwashed

• Free from damage or signs of excessive use

• Returned with original tags attached

• Returned in their original packaging where reasonably possible

Customers may handle items to the extent reasonably necessary to inspect them, similar to how they would in a shop.

If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, a deduction may apply where permitted by law.

Return Shipping Costs

For change-of-mind returns, the direct cost of returning the item is normally the responsibility of the customer, unless we have agreed otherwise.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

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Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or significantly different from its description, please contact us at:

supportloomledges@gmail.com

Please include your order number and, where appropriate, photographs showing the issue.

Your statutory rights under UK consumer law are not affected by this policy.

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How to Start a Return

To request a return or cancellation, please contact our Customer Support team at:

supportloomledges@gmail.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return, if applicable

• Any relevant photographs if the item is damaged or faulty

Our support team will provide you with the relevant return instructions.

Please do not send items back to the address shown on your parcel unless instructed by our Customer Support team.

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Refunds

Once we receive your returned item, we will inspect it where necessary and process any eligible refund.

For cancellations made under the applicable UK consumer cancellation rules, refunds will generally be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever is earlier where applicable.

Where required by law, the refund will include the cost of standard delivery originally paid by the customer. Additional delivery charges for premium or express delivery options are generally non-refundable beyond the equivalent standard delivery cost.

Refunds will normally be made using the original payment method.

Nothing in this policy is intended to limit or exclude any statutory rights you may have as a UK consumer.